Frequently Asked Questions

Got a question? We've got the answer. If you don't find what you're looking for, contact our team — we respond within 1–2 business days.

Shipping & Delivery

How long will my order take to arrive?

Most orders ship within 1–3 business days. Delivery typically takes 7–14 business days for international orders and 5–10 business days for domestic. You'll receive a tracking number by email as soon as your order ships.

Do you ship worldwide?

Yes — we ship to most countries worldwide. Shipping costs and times vary by destination and are calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking link via email. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us.

What if my order is delayed?

Delays can occasionally happen due to customs or high demand periods. If your order hasn't arrived within 20 days of shipping, reach out and we'll investigate or send a replacement.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll arrange a return or replacement at no extra cost.

My item arrived damaged — what do I do?

We're sorry to hear that. Please contact us with a photo of the damage and your order number, and we'll send a replacement immediately — no need to return the damaged item.

How long do refunds take?

Once we receive and process your return, refunds are issued within 3–5 business days back to your original payment method. Processing times may vary depending on your bank.

Can I exchange an item?

Yes. If you'd like a different size, colour, or product, contact us and we'll arrange an exchange subject to stock availability.

Products & Quality

Are your products good quality?

We stand behind every product we sell. Our team curates and tests each item before adding it to our store. Every purchase comes with our Quality Guarantee — if it doesn't meet your expectations, we'll make it right.

Are the product images accurate?

We do our best to represent products accurately. Colours may vary slightly due to screen settings, but dimensions and features are as described. If you have specific questions about a product before buying, ask us.

Do you restock sold-out products?

We try to restock popular items. To be notified when a product is back in stock, use the notification option on the product page or contact us and we'll add you to the list.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods shown at checkout. All payments are processed securely.

Is my payment information safe?

Yes. Our store uses SSL encryption and all payments are processed through PCI-compliant payment gateways. We never store your card details on our servers.

Do you offer buy now, pay later?

We offer buy now, pay later options through select providers at checkout, where available in your region.

Orders & Account

Can I change or cancel my order?

If your order hasn't shipped yet, we can usually modify or cancel it. Contact us immediately after placing the order and we'll do our best to help. Once an order has shipped, it can no longer be cancelled but you can initiate a return after delivery.

I made a mistake with my shipping address — what do I do?

Contact us as soon as possible with your order number and the correct address. If the order hasn't shipped, we can update it. If it has already shipped, we'll do what we can to redirect it.