Get in Touch

We'd love to hear from you. Whether you have a question about an order, need help choosing the right product, or just want to say hello — our team is here for you.

Customer Support

📧 Email: support@shophaulo.com
⏰ Response time: Within 1–2 business days (Monday–Friday)

Order Issues

If you have a question about an existing order, please include your order number in your message so we can help you as quickly as possible.

Returns & Exchanges

Not happy with your purchase? We offer a 30-day return policy. Visit our Refund Policy page for details, or email us directly and we'll walk you through the process.

Frequently Asked Questions

Where is my order?
You'll receive a tracking number by email once your order ships. Delivery typically takes 5–10 business days within the US.

Can I change or cancel my order?
Please contact us as soon as possible at support@shophaulo.com. We'll do our best to accommodate changes before the order ships.

Do you ship internationally?
Yes! We ship to most countries worldwide. See our Shipping Policy for delivery timeframes.